Personal data processing policy
1. Data controller
- Legal name
- The Balance Corp S.A.S.
- NIT
- 901.885.508-5
- Registered office and address
- Cra. 65 n.º 86-93, Barranquilla, Colombia
- Email address
- info@thebalancecorp.org
- Telephone
- +57 300 365 9302
- Website
- thebalancecorp.org
The team handling personal data inquiries, complaints, and requests can be contacted at info@thebalancecorp.org, with “Personal data” in the subject line.
2. Legal framework
This policy is issued in accordance with Article 15 of the Political Constitution of Colombia, Statutory Law 1581 of 2012, Decree 1377 of 2013 (compiled in Single Regulatory Decree 1074 of 2015), and any rules amending, supplementing, or replacing them.
3. Definitions
- Consent: the data subject's prior, express, and informed consent to the processing of their personal data.
- Database: an organized set of personal data subject to processing.
- Personal data: any information linked or linkable to one or more identified or identifiable natural persons.
- Sensitive data: data affecting a person's privacy or whose misuse may lead to discrimination, such as racial or ethnic origin, political opinions, religious beliefs, union or social organization membership, health information, sex life, and biometric data.
- Data processor: a natural or legal person processing personal data on behalf of the controller.
- Data controller: a natural or legal person who determines the database and the purposes and means of processing.
- Data subject: a natural person whose personal data is processed.
- Processing: any operation involving personal data, including collection, storage, use, disclosure, or deletion.
- Transfer: disclosure of personal data to a recipient who is also a controller, in Colombia or abroad.
- Transmission: sending personal data to a processor, within or outside Colombia, to process on behalf of the controller.
4. Principles
The Balance Corp S.A.S. applies the principles of lawfulness, purpose limitation, freedom, accuracy and data quality, transparency, restricted access and circulation, security, and confidentiality established by Article 4 of Law 1581 of 2012.
5. Data we collect
Through the contact form
Name, organization, email address, organization type, main challenge, and any message content voluntarily provided by the individual.
While browsing, with consent only
Technical and usage information, such as pages visited, device and browser type, approximate location, and time spent on the site, collected through analytics cookies only when accepted by the visitor.
Data we do not request
The site does not request sensitive data or data about children or adolescents. We ask visitors not to include such information in their messages. If received, it will be handled with legally required safeguards or deleted.
6. Purposes of processing
- Receive, manage, and respond to requests submitted through the website or by email.
- Send the individual a copy of their message as confirmation of receipt.
- Contact the individual to understand their needs and, where appropriate, prepare and present service proposals.
- Manage any pre-contractual or contractual relationship arising from the request.
- Produce aggregate usage statistics to improve the website's content and operation.
- Meet legal obligations and respond to requests from competent authorities.
The Balance Corp S.A.S. will not use personal data for marketing or newsletters without the individual's additional express consent, and will not sell or disclose personal data to third parties for commercial purposes.
7. Consent
Processing data collected through the form requires the individual to check the consent box before sending the message. This action constitutes prior, express, and informed authorization, which The Balance Corp S.A.S. records. Analytics cookies are enabled only if the visitor accepts them in the cookie notice.
8. Data processors and international transmission
To operate the website and process requests, The Balance Corp S.A.S. relies on technology providers acting as data processors whose servers may be located outside Colombia:
- Vercel: service that hosts the website, processes the contact form, and records technical access information.
- Google (Gmail y Google Analytics): email service used to receive and answer contact form messages and, with consent, website analytics service.
By giving consent, the individual authorizes transmission to these processors for the purposes described here. The Balance Corp S.A.S. endeavors to work with providers offering appropriate data protection safeguards.
9. Rights of data subjects
Under Article 8 of Law 1581 of 2012, individuals have the right to:
- Access, update, and rectify their personal data.
- Request proof of the consent granted.
- Be informed, upon request, about how their data has been used.
- File complaints with Colombia's Superintendence of Industry and Commerce for breaches of the law after first completing the inquiry or complaint procedure with the controller.
- Withdraw consent and request deletion when legal principles, rights, or safeguards are not respected, provided no legal or contractual obligation requires retention.
- Access their personal data free of charge.
10. Inquiries and complaints procedure
Requests must be sent to info@thebalancecorp.org with the subject line “Personal data” and include the individual's name, identification document, description of the request, contact address, and any supporting documents. Representatives must provide proof of their authority.
Inquiries
Inquiries will be answered within ten (10) business days of receipt. If this is not possible, the individual will be informed of the reason and the new response date, no more than five (5) additional business days later.
Complaints
Individuals may file complaints if they believe their data should be corrected, updated, or deleted, or if they suspect noncompliance. If a complaint is incomplete, the individual will be asked to complete it within five (5) business days; if the requested information is not provided within two (2) months, the complaint will be deemed withdrawn. Complete complaints will be handled within fifteen (15) business days from the following day. If an extension is necessary, the individual will be informed of the reason and the new deadline, which may not exceed eight (8) additional business days.
11. Information security
The Balance Corp S.A.S. applies reasonable technical, organizational, and administrative measures to protect personal data against loss or unauthorized access, consultation, or use. The site uses encrypted HTTPS connections, and access to requests is restricted to staff who need it to respond.
12. Cookies and analytics
The site uses browser local storage to remember visitors' cookie preferences. Google Analytics cookies are enabled only if accepted, and are used to understand website usage. Visitors may change their choice at any time here, or delete cookies through their browser settings.
13. Validity and amendments
This policy is available for consultation on this website. Personal data is retained as long as necessary for the stated purposes, unless deletion is requested, and for any additional periods required by legal or contractual obligations. Material changes to this policy will be posted here and, where required by law, communicated to data subjects before taking effect.